First Call Resolution CD: What About that 14%? htg.jpg
Just released is an information-packed CD by industry expert Rosanne D'Ausilio, Ph.D. This is hot off the burner and includes:

Primary Measurements of FCR
Impact of Repeat Calls
Self Service Effectiveness
Formula for Calculating Cost of 2nd, 3rd, 4th time callers
Top 5 Methods to Achieve FCR
Needs Assessment Criteria
Requisite Training Core Competencies
CDlabelFCR.JPG First Call Resolution: What About That 14%
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And as an added bonus, you will receive downloadable Power Point slides.

Buy within the next 24 hours and as an additional bonus, you will receive:

a free 30 minute (telephone) consultation with the content expert, Dr. Rosanne D'Ausilio. ($250 value)

Grand Opening Specials
Platinum Package
Value Added Package 845/228-6165 fax 928/223-6165
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