| First Call Resolution CD: What About that 14%? |
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Just released is an information-packed CD by industry expert Rosanne D'Ausilio, Ph.D. This is hot off the burner and includes: Primary Measurements of FCR Impact of Repeat Calls Self Service Effectiveness Formula for Calculating Cost of 2nd, 3rd, 4th time callers Top 5 Methods to Achieve FCR Needs Assessment Criteria Requisite Training Core Competencies
And as an added bonus, you will receive downloadable Power Point slides. Buy within the next 24 hours and as an additional bonus, you will receive: a free 30 minute (telephone) consultation with the content expert, Dr. Rosanne D'Ausilio. ($250 value)
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http://www.human-technologies.com
rosanne@human-technologies.com
845/228-6165 fax 928/223-6165
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First Call Resolution: What About That 14%