for Call Center Personnel
Date: July 25, 1999
I thought I'd start this newsletter with my favorite story. There is a trucking company on the Eastern seaboard called Guaranteed Overnight Delivery. Their initials are G.O.D. While I don't think of myself as a particularly religious person, I am spiritual. I do believe there is something larger than life as I know it and it makes me feel safe.
When you see one of these trucks, all that shows on the side of the truck are these three big letters GOD. You can't see the periods in between and I tell myself they are bringing me a message. Sometimes I am behind one, and I am following God. Or God is leading the way. Other times, I am alongside God. Many times God drives a tad too slow for me and I pass and now I am in front. When I look in my rear view mirror, I see that God is watching out for my behind.
At night, just above the cab in the front of the truck is the sign GOD all lit up. You can't read or even see the sides after dark. Actually, you can hardly even see the truck, but coming toward you is this light saying GOD. I love it!
I can't lose with this one. It always makes me feel better and reinforces that I am not alone. The message I get is there is someone out there who cares about me, and I yell out a big, "YES ," smile from ear to ear, and take the feeling with me into my day or evening. On rather bad days, I admit I look for the trucks to cheer me up!
If you have these in your state, watch for them and remember my story! If you don't, use this story and the picture I've painted to remind you.
Excerpted from Wake Up Your Call Center: How To Be A Better Call Center Agent by Rosanne D'Ausilio, Ph.D., Purdue University Press 1/800-933-9637 with permission. All rights reserved.
for the week
Copyright 1999 Human Technologies. All rights reserved.