Best Selling Books
by
Rosanne D'Ausilio, Ph.D.

  Learn More Here

     in its 4th Edition!

Includes Deck of Cards of 32 of the best in the book

Hot off the press:  The Expert's Guide to Customer Service   go here now

How To Kick Your Customer Service Up A Notch:  ANOTHER 101 Insider Tips Go here now

Customer Service and the Human Experience is now available in ebook format - get it immediately.  Click here for more information

Rosanne is an online columnist specializing in Call Center Training for TMCnet.com for CRM and Marketing Magazine.Rosanne's Column  and writes featured article on Supportindustry.com Ask the Expert Series.

Rosanne's recent full page newspaper interview .  Paste this URL http://www.nyjournalnews.com/apps/pbcs.dll/article?AID=/20070813/BUSINESS01/708130320/1206 

Wake Up Your Call Center: Humanize Your Interaction Hub, Rosanne's best seller, now in its 4th edition. Click here to learn more.

Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck.  Rosanne's latest book now includes a 32-card deck of cards.  Click here.

Identity Theft and You.  Are you at risk?  Click here for more information.

Click here for Rosanne's interview with Mitch Davis.

Benchmarking - Certified Call Center Auditor. Click to learn more.

Click here for Rosanne's latest articles; here for her Conference Speaking Schedule; or here for sample topics.

PC Mirror - Smile While You Dial. Increase your productivity - Click here

Optional Value Added Package - click here!

Newsletter updated on July 1, 2009.

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