Online Newsletter for Call
Rosanne D'Ausilio, Ph.D. Editor and Publisher
Volume VIX, Issue 8
Date: September 1, 2008 - Customer Service Bill of Rights
Below is a Customer Bill of Rights from Omega Management Group that is the result of research and analysis of global best practices in business-to-business customer service.
This Customer Bill of Rights has 10 items that define best practices to use when interacting with customers and employees:
This isn’t earth shattering or anything truly new, but it’s nice to see it put into one list (in no particular order), and address employees, and be substantiated by research.
© 2008 Human Technologies Global, Inc. All rights reserved. www.human-technologies.com
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