Monthly Newsletter

Online Newsletter for Call Center Personnel
Rosanne D'Ausilio, Ph.D. Editor and Publisher
Volume XXIII, Issue 11

Date: November 1, 2014  - Turn Crises into Opportunities with Coaching

 Dear Subscriber,

In the Chinese language the word and symbol for crisis is the same as the word and symbol for opportunity.


Chinese character wei 危           Chinese character ji1 -- in traditional form 機

 Literally translated it is ‘crisis is an opportunity riding on the dangerous wind.’*

 This means it comes down to perception.  How do I see this issue, this customer, this current economic downturn, my life, my career, my future, and your life.

In light of all that is in the media--which is either negative or fear based--it’s not easy to shift your perception.  That is not to say that there isn’t reality in some of what’s being reported.  Scams, layoffs, bankruptcies, and companies, pensions, bonuses, even people who used to be count-on-able seem to be no longer.

 What I see as happening is people are in ‘frozen mode’ not making any changes, no investment in yourself. 

 With all the uncertainty out there, there is someone who is count-on-able and that is you.  And when this time in our history passes—which it will—you (and I) will still be here and who we are and how we handle ourselves will get us through.

II believe this is the time to take great care of yourself, of your teams, your co-workers, your peers, your customers, and your family.

And one certain count-on-able way is to hire a coach, someone who is your mentor, your cheer leader, who pushes you out of your comfort zone and supports you in reaching or surpassing your goals.

 Here are some of the results of the Landmark ICF Global Coaching Client Study


The top three motivations for obtaining coaching are:

1)  40.9%  Self-esteem/Self-confidence

2)  35.6%  Work/Life Balance

3)  26.8% Career Opportunities


Demographics include:


 The purposes of coaching to my way of thinking include, but are not limited to:

  Establish Goals

  Determine Obstacles

  Create Priorities

  Identify Challenges

  Internal/External Expectations

  Generate Boundaries

  Articulate Communication

  Influence/Empower Others

In business applications, benefits recorded in a study conducted by Manchester Inc reflect:

Tangible Business Impacts

I think it bears repeating that these are tangible, measurable results.

Again, when you take great care of your people, they take great care of your customers.

To learn about our coaching program, go here now while there are still slots available

If you have questions, comments, feedback, or topics you'd like covered, please continue to email me at

Rosanne D’Ausilio

Rosanne D’Ausilio, Ph.D.
President – Human Technologies Global Inc
3405 Morgan Drive – Carmel, NY 10512
845/520-6432 fax 928/223-6165 – tips newsletter – blog




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