Online Newsletter for Call
Rosanne D'Ausilio, Ph.D. Editor and Publisher
Volume XXIII, Issue 11
Date: November 1, 2013 - 80% of Businesses Believe...
Where do you fit in here?
80% of businesses believe they provide "superior" customer service. But only 8%
of customers say they're getting it! *
80% of businesses believe they provide "superior" customer service. But only 8% of customers would describe the service they've received in such glowing terms. When customers aren't happy, there's often significant damage done. In fact, U.S. businesses collectively lose an estimated $83 billion a year due to shoddy customer service.
Read more: http://www.entrepreneur.com/article/228129#ixzz2dtg5wBrf
So why such a gap?
The answer is poor feedback measures (or usually none at all) and poor real customer engagement (both internal and external). In one day, through internal and external customer feedback, we can learn more about an organization than a CEO will have found out in a year!
An organization that does not prioritize and value customer feedback as the ultimate lead measure and the key driver of present and future success is burying it's head in the sand in today's customer empowered world. There is no room for complacency ... you need proactive paranoia!
covered, please continue to email me at rosanne@HumanTechTips.com
Rosanne D’Ausilio, Ph.D.
President – Human Technologies Global Inc
3405 Morgan Drive – Carmel, NY 10512
845/520-6432 fax 928/223-6165
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Technologies Global, Inc. All rights reserved.