July 2011 issue of Kiplinger's Personal Finance “Tweet Your Problem Away”

Kiplinger's Magazine, October 2010 issue, "My Story" interview format, full page

The Top 30 Ways How to Conquer Entrepreneur Fears by Ann Ronan, PhD - See #12 Don't Stop Before the Miracle by me

April 19, 2011 - Kiplinger Interview about how a customer can complain about a problem effectively to a servicer or business

Live Interviews: 

• May 23, 2011 Newsday Newspaper Interview - Small Business Retain Clients With Honest Dialogue

• May 11, 2011, 12:00 Noon ET BlogTalk Radio Interview, Rock Star U/World Tour of Success Radio

• April 13, 2011 KLZ AM 560 or on the web at www.560TheSource.com

• May 18, 2010 - SellingBooks.com

• March 17, 2010 - CallTalk.tv First Call Resolution Revisited

• March 3, 2010 - CallTalk.tv Customer Centricity: Best Practices in Recruiting, Screening, Training and Developing Agents
   

• September 16, 2009 - CallTalk.tv  Wake Up Your Call Center: How to Motivate, Manage, and Inspire Today's Agents and Supervisors on and off the phone
   

• February 9, 2009 - Communication Is Not A 4-Letter Word!
   

• February 23, 2009 - Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck
   

• March 9, 2009 - Consulting, Coaching and Mentoring
   

• I was interviewed on "Abundance with De Boone"  on:
  
    "Creating Momentum for the New Year" - An 8 Step Action Plan" and

        "Customer Service and The Human Experience"
 

• I was interviewed on "Jonathan Manske's Success Show" on

       "Communication Is Not a 4-Letter Word"

• Click here for my interview with Mitch Davis