Kiplinger's Magazine, October issue, "My Story" interview format, full page

The Top 30 Ways How to Conquer Entrepreneur Fears by Ann Ronan, PhD - See #12 Don't Stop Before the Miracle by me

Live Interviews: 

• May 18, 2010 - SellingBooks.com

• March 17, 2010 - CallTalk.tv First Call Resolution Revisited

• March 3, 2010 - CallTalk.tv Customer Centricity: Best Practices in Recruiting, Screening, Training and Developing Agents
   

• September 16, 2009 - CallTalk.tv  Wake Up Your Call Center: How to Motivate, Manage, and Inspire Today's Agents and Supervisors on and off the phone
   

• February 9, 2009 - Communication Is Not A 4-Letter Word!
   

• February 23, 2009 - Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck
   

• March 9, 2009 - Consulting, Coaching and Mentoring
   

• I was interviewed on "Abundance with De Boone"  on:
  
    "Creating Momentum for the New Year" - An 8 Step Action Plan" and

        "Customer Service and The Human Experience"
 

• I was interviewed on "Jonathan Manske's Success Show" on

       "Communication Is Not a 4-Letter Word"

• Click here for my interview with Mitch Davis