Online Newsletter for Call Center Personnel
Rosanne D'Ausilio, Ph.D. Editor and Publisher
Volume IV, Issue 3

Date: March 1, 2003 - What Me Worry?

Worry has many (thesaurus) definitions:

Anxiety Distress Dismay
Apprehension Sweat Concern
Consternation Alarm Panic

Whatever word fits for you, worry can be debilitating if it gets out of control. It saps your strength and clouds your thinking. However, it can also spur you to positive action and enhance your life. Worrying is a signal that something needs to change. You need to either deal with, or walk away from, the challenge.

Harness the power expended in worry--make it work for you, or at the least, prevent it from getting the best of you. How? By what we call 'productive worrying':

Set up a special time for problem solving.

Ask yourself: (1) What is the worst possible outcome for the situation you are worrying about? And, (2) Is this realistically going to happen? Chances are the answer is no.

Do positive self-talk.

Visualize what you want, develop an action plan, and begin moving toward it

Disagree agreeably. Just because you don't agree doesn't mean that you are enemies. On a particular issue, you simply have a difference of opinion.

Read. It's unlikely that you'll ever have a truly unique problem. Take advantage of the experiences of some of the greatest worriers of all time. Read how they dealt with their problems.

Accept/express emotions. Joy, sadness, anger, fear, courage, hope, desperation, acceptance, and denial are just a few of the varied emotions that make us human. Every feeling is legitimate. If expressing an emotion is not going to hurt others, express it. Denying your feelings leads to confusion and poor choices

Count to 10. It's an old saying, but it works!

Avoid making decisions either in the heat of an argument or during the glow of an emotion. The more objectivity you put into a decision, the easier it is to live with. Remember and repeat this phrase: "When I am calm and relaxed, I make great decisions."

QUOTE OF THE MONTH: QUOTE OF THE MONTH: "What the caterpillar calls the end of the world, the master calls a butterfly.--Richard Bach

2003 Human Technologies Global, Inc. All rights reserved

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