Online Newsletter for Call Center Personnel
Rosanne D'Ausilio, Ph.D. Editor and Publisher
Volume VIX, Issue 1

Date: January 1, 2008 - Appendicitis?

A doctor’s telephone rang one night waking him from a fitful sleep.  It was one of his regular patients, a young man in a wild state of alarm.  ‘My wife, Doctor,’ he shouted.  ‘It’s her appendix.  You’d better come right quick!’

 The doctor sighed and told the man to go back to bed.  ‘Give her some bicarbonate or ginger ale and I’ll look in tomorrow,’ he said.  “She doesn’t have appendicitis.’         

The husband became even wilder, insisting that she did too have appendicitis.   

‘Well, she can’t have appendicitis!’ the doctor shouted.  “I took her appendix out 3 years ago, and I never heard of anyone having two appendixes.’           

‘Ever hear of anybody having two wives?’ the man asked bitterly. 

The doctor came right away and it was a good thing he did, because the second wife did have appendicitis. 

As we enter 2008, here are questions for you to ponder. 

1.      Where do you make assumptions? 

2.      When do you stop listening because you presuppose you know where the person is going? 

3.      What do you take for granted in communications that seem to be repetitive?

4.      What is the cost to you and your organization for presuming?

When you ask yourself these questions often, you raise your awareness level, improve your communication skills, and enhance your professional and personal relationships.


2008 Human Technologies Global, Inc. All rights reserved.

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