Online Newsletter for Call Center Personnel
Rosanne D'Ausilio, Ph.D. Editor and Publisher
Volume III, Issue 12

Date: December 1, 2002 - Stress Update

The latest NIOSH study tells us that more than half the working people in the US view job stress as a major problem in their lives. That's more than double the percentages in similar studies a decade ago. By the way, the European community officially dubbed stress the second biggest occupational health problem facing the continent (I don't know what the first was-the article didn't say!) [Which article you ask? Fortune Magazine, Monday, October 28, 2002]

The American Institute of Stress estimates that stress costs business $300+ billion a year in absenteeism, burnout, mental health problems, etc. up from $200 billion 10 years ago!

The latest statistic: 85% of corporate executives don't use all the time off they're entitled to-are you one of those?

Being able to handle stress is a basic job expectation. It is core to not only doing good work, but doing work, period. Remember all stress is not bad. We do need the good stress (actually called 'eustress') to get up in the morning, suit up, and show up. It's when it's out of control that it becomes 'distress'--what we call 'stress'.

Stress can be likened to a violin string. If there's no tension, there's no music. However, if the string is too tight, it will break. You want to find the right level of tension for you--the level that gives you harmony in your life. Awareness is the first step. When you have awareness, you have control. When you have control, you have choices. And when you have choices, you usually make good ones!

For more information on handling stress, feel free to contact us.

QUOTE OF THE MONTH: : "What the caterpillar calls the end of the world, the master calls a butterfly."- Richard Bach

2002 Human Technologies Global, Inc. All rights reserved

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