Online Newsletter for Call Center Personnel
Rosanne D'Ausilio, Ph.D. Editor and Publisher
Volume VIX, Issue 4

Date: April 1, 2008 - Voice Verification vs Speech Recognition

Companies are beginning to use voice verification software so as to never enter a PIN or type another password again.  Are you one of them?

What is voice verification?  It's a way to verify that you are who you say you are.  By verifying a person--you-- based on your biological characteristics, you don't have to worry about a stolen PIN or password that someone could use to impersonate you.  While someone could get your password or PIN, it is next to impossible to steal your biometric identity.

How does it work? 

Voice verification software identifies you by comparing a voice sample to a voice signature previously analyzed and recorded.

What's the difference between voice verification and speech recognition? 

Both technologies process the spoken word.  Voice verification determines who you are; speech recognition tries to determine what you are saying.  Speech recognition matches general patterns you speak to those common to the English language while voice verification looks at characteristics of sound waves.



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