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            The Expert's Guide Volume II   Customer Service Skills Training, Customer Service Experts                                                                               
                                                                           Popular complimentary tips newsletter: How  to Kick Your Customer Service Up A Notch!

Customer Service and The Human Experience - Customer Service Skills Training

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 9 Best Selling Books
Rosanne D'Ausilio, Ph.D.


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PC Mirror in Black 

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Wake Up Your Call Center - Customer Service Skills Training

 in its 4th Edition!

Includes 32 Card Deck

Rosanne D'Ausilio, PhD

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Rosanne's blog

 drrosanne Twylah Fan Page

Are You Managing or Parenting Your Staff - 2014  Interview - Click here

International Call Center Event (ICCE) webinars:

1) First Call Resolution: Surpass Customer Expectations with Superior Service
2) First Call Resolution: How to Define and Measure" presented by Rosanne

D’Ausilio, PhD, at and
3) Communication Is Not a 4-Letter Word: How to Establish Relationship with Your Customers at

The Expert's Guide to Customer Service, Volume II - click here and for
The Expert's Guide to Customer Service, Vol I  go here

How To Kick Your Customer Service Up A Notch: ANOTHER 101 Insider Tips Go here now

Customer Service and the Human Experience is now available in ebook format - get it immediately.  Click here for more information

FCR - First Call Resolution: How to Improve Customer Satisfactionclick here for more information

Wake Up Your Call Center: Humanize Your Interaction Hub, Rosanne's best seller, now in its 4th edition. Click here to learn more.

Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck.  Rosanne's latest book now includes a 32-card deck of cards.  Click here.

Free e-book on 101+ Ways to Get Backlinks to Your Website Click here

Identity Theft and You.  Are you at risk?  Click here for more information.

Website Marketing

Benchmarking - Certified Call Center Auditor. Click to learn more.

Click here for Rosanne's latest articles; here for her Conference Speaking Schedule; and/or here for sample topics.

PC Mirror - Smile While You Dial. Increase your productivity - NEW Color Click here

Optional Value Added Package - click here!

Newsletter updated on October 1, 2015.

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