Best Selling Books
by
Rosanne D'Ausilio, Ph.D.

  Hot off the Press
Learn More Here

in its 4th Edition!

Includes Deck of Cards of 32 of the best in the book

Hot off the Press:  How To Kick Your Customer Service Up A Notch: 101 Insider Tips Go here now

Check this out.  Rosanne is an online columnist specializing in Call Center Training for TMCnet.com for CRM and Marketing Magazine. Rosanne's Column 

Go here to read her featured article on Supportindustry.com Ask the Expert

Here's her recent interview from her local newspaper.  Paste this URL http://www.nyjournalnews.com/apps/pbcs.dll/article?AID=/20070813/BUSINESS01/708130320/1206 

Wake Up Your Call Center: Humanize Your Interaction Hub, Rosanne's best seller, now in its 4th edition. Click here to learn more.

Customer Service and the Human Experience, Rosanne's book co-authored with Dr. Jon.  Click here for more information.

Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck.  Rosanne's latest book now includes a 32-card deck of cards.  Click here.

Identity Theft and You.  Are you at risk?  Click here for more information.

Click here for Rosanne's interview with Mitch Davis.

Benchmarking - Certified Call Center Auditor. Click to learn more.

Click here for Rosanne's latest articles; here for her Conference Speaking Schedule; or here for sample topics.

PC Mirror - Smile While You Dial. Increase your productivity - Click here

Optional Value Added Package - click here!

Newsletter updated on July 1, 2008.

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